Tuesday August 25, 2026

Resolved

This issue is now resolved for all users.

• Current status and recent actions taken: <What actions we've taken leading to the resolution, any ongoing actions that may be relevant to customers, any elaboration or clarification on the "resolved" status if needed>
• Scope: <Roughly what percentage of users were impacted; which categories of users, regions, devices, etc. were impacted>
• Previous impact to end users: <Describe the symptoms impacted users may have experienced, which functionality or features were affected, relevant error messages, etc.>
• Required resolution steps: <Any steps users should take for the issue to be resolved on their end>

We apologize for any disruptions to your day.

5:20 AM PST

Update

<Summarize any notable changes from the previous update OR if there aren't changes from the previous update, specifically state that here.>

• Current status and actions being taken: <What actions we're currently taking in our investigation or remediation efforts; are we trying to identify the cause, have identified the cause, preparing to ship a fix, etc.>
• Estimated time to resolution: <Rough timeframe in which impact might be resolved, if we have an estimate.>
• Scope: <Roughly what percentage of users are impacted; which categories of users, regions, devices, etc. are impacted; absolute number of errors and/or impacted users can be included ONLY IF sending email to ONE customer>
• Current impact to end users: <Describe the symptoms impacted users may experience, which functionality or features are affected, relevant error messages, etc.>
• Known workarounds: <Any steps users could take to continue using Slack or impacted features before the issue is fully resolved>

We'll continue to provide updates every 30 minutes until the impact is resolved for all users.

7:11 AM PST