Tuesday December 2, 2025

Update

US region customers are currently experiencing search functionality issues due to Solr out-of-memory errors following a search index update. The incident affects search performance, with customers seeing either complete search failures or elevated latency with partial results.

Teams are actively engaged and attempting to swap back to the previous stable index without force loading.

We'll provide an update within 30 minutes, including further details on current actions being taken.


Issue: The Engineering team became aware of a feature degradation impacting Search functionality. The issue was triggered following a scheduled update to the search index, which resulted in resource exhaustion and instability across the search cluster. Our team has provisioned maximum additional infrastructure capacity to stabilize the environment and is actively working to revert the system to the previous stable search index.

Impact: During this time, the majority of customers in the US region may experience significant degradation. Symptoms include search queries "hanging" (timeouts), high latency, or search returning incomplete/partial results. 

Next Update: Check the status page for updates. An update will be posted to the incident thread in 30 minutes, or sooner if additional information becomes available.

1:00 PM PST

Investigating

We're investigating a new incident.

• Current impact to end users: We are currently investigating reports of search functionality issues in Slack. Users may experience increased latency or errors when attempting to search.

We'll provide an update within 30 minutes including further details on current actions being taken.

12:34 PM PST