Wednesday November 19, 2025

Resolved

This issue is now resolved for all users.

• Current status and recent actions taken: Restarted the server.

We apologize for any disruptions to your day.

5:21 AM PST

Update

<Summarize any notable changes from the previous update OR if there aren't changes from the previous update, specifically state that here.>

• Current status and actions being taken: <What actions we're currently taking in our investigation or remediation efforts; are we trying to identify the cause, have identified the cause, preparing to ship a fix, etc.>
• Estimated time to resolution: <Rough timeframe in which impact might be resolved, if we have an estimate.>
• Scope: <Roughly what percentage of users are impacted; which categories of users, regions, devices, etc. are impacted; absolute number of errors and/or impacted users can be included ONLY IF sending email to ONE customer>
• Current impact to end users: <Describe the symptoms impacted users may experience, which functionality or features are affected, relevant error messages, etc.>
• Known workarounds: <Any steps users could take to continue using Slack or impacted features before the issue is fully resolved>

We'll continue to provide updates every 30 minutes until the impact is resolved for all users.

5:17 AM PST

Investigating

We’re investigating an issue impacting search. We’re on the case and will provide another update once we have more details to share. Thank you for your patience in the meantime.

5:15 AM PST