Friday July 4, 2025

Update

<JB TEST Summarize any notable changes from the previous update OR if there aren't changes from the previous update, specifically state that here.>

Current status and actions being taken: <What actions we're currently taking in our investigation or remediation efforts; are we trying to identify the cause, have identified the cause, preparing to ship a fix, etc.>

Estimated time to resolution: <Rough timeframe in which impact might be resolved, if we have an estimate.>

Scope: <Roughly what percentage of users are impacted; which categories of users, regions, devices, etc. are impacted; absolute number of errors and/or impacted users can be included ONLY IF sending email to ONE customer>

Current impact to end users: <Describe the symptoms impacted users may experience, which functionality or features are affected, relevant error messages, etc.>

Known workarounds: <Any steps users could take to continue using Slack or impacted features before the issue is fully resolved>

We'll continue to provide updates every 30 minutes until the impact is resolved for all users.

12:29 AM PST

Update

<JB TEST Summarize any notable changes from the previous update OR if there aren't changes from the previous update, specifically state that here.>

• Current status and actions being taken: <What actions we're currently taking in our investigation or remediation efforts; are we trying to identify the cause, have identified the cause, preparing to ship a fix, etc.>
• Estimated time to resolution: <Rough timeframe in which impact might be resolved, if we have an estimate.>
• Scope: <Roughly what percentage of users are impacted; which categories of users, regions, devices, etc. are impacted; absolute number of errors and/or impacted users can be included ONLY IF sending email to ONE customer>
• Current impact to end users: <Describe the symptoms impacted users may experience, which functionality or features are affected, relevant error messages, etc.>
• Known workarounds: <Any steps users could take to continue using Slack or impacted features before the issue is fully resolved>

We'll continue to provide updates every 30 minutes until the impact is resolved for all users.

12:28 AM PST

Investigating

We're investigating a new incident.

Current impact to end users: <JB TEST Describe the issue and how it manifests for end users, including details like which specific functionality or features are impacted, and any error messages or other symptoms a user may encounter.>

We'll provide an update within 30 minutes including further details on scope and actions being taken to resolve the issue.

12:27 AM PST