Wednesday June 18, 2025

Resolved

This issue is now resolved for all users.

• Current status and recent actions taken: <What actions we've taken leading to the resolution, any ongoing actions that may be relevant to customers, any elaboration or clarification on the "resolved" status if needed>
• Scope: <Roughly what percentage of users were impacted; which categories of users, regions, devices, etc. were impacted>
• Previous impact to end users: <Describe the symptoms impacted users may have experienced, which functionality or features were affected, relevant error messages, etc.>
• Required resolution steps: <Any steps users should take for the issue to be resolved on their end>

We apologize for any disruptions to your day.

3:45 PM PST

Update

Some users may also be encountering issues logging into Slack as well as continued issues loading threads or channels, using Workflow Builder, and launching the app.

• Current status and actions being taken: We've identified one of the main databases responsible for handling specific API calls has unexpectedly reached performance limits, expanding impact to additional features such as login. We're investigating potential remediation efforts.
• Estimated time to resolution:  Unknown
• Scope: A large number of API calls are returning errors, affecting a large number of users globally.
• Current impact to end users: Some users may have trouble loading Slack, running or building workflows, loading or sending messages or channels, including threads.
• Known workarounds: No known workarounds.

We'll continue to provide updates every 30 minutes until the impact is resolved for all users.

3:39 PM PST

Investigating

Test

3:34 PM PST