Thursday May 8, 2025

Resolved

This issue is now resolved for all users.

• Current status and recent actions taken: We've rolled out a fix that blocks the unnecessary traffic to affected regions, resolving the issues for all users.
• Scope: 3% of users
• Previous impact to end users: Some users encountered loading problems, timeouts, or a blank screen.
• Required resolution steps: It's encouraged for affected users to refresh their app.

We apologize for any disruptions to your day.

12:59 PM PST

Update

Our work on this issue is still ongoing.

• Current status and actions being taken: We've made some improvements to how the system is tracing volume and are actively working to identify the fix in the short term

We'll provide another update in 30 minutes until impact is resolved for all users.

12:57 PM PST

Update

We're continuing to test this post regarding the issues users are experiencing when loading the app.

• Current status and actions being taken: We've isolated the problem within the X region and have stopped the processes from expanding to other users globally.
• Estimated time to resolution: No estimated time to share.
• Scope: About 3% of users may encounter issues.
• Current impact to end users: Some users may encounter loading problems, timeouts, or a blank screen.
• Known workarounds: No known workarounds.

We'll continue to provide updates every 30 minutes until the impact is resolved for all users.

12:55 PM PST

Investigating

We're investigating a new incident.

• Current impact to end users: This is just a test, but some users are experiencing issues connecting or loading the app.

We'll provide an update within 30 minutes including further details on scope and actions being taken to resolve the issue.

12:52 PM PST