Thursday May 15, 2025

Resolved

This issue is now resolved for all users.

• Current status and recent actions taken: <What actions we've taken leading to the resolution, any ongoing actions that may be relevant to customers, any elaboration or clarification on the "resolved" status if needed>
• Scope: <Roughly what percentage of users were impacted; which categories of users, regions, devices, etc. were impacted>
• Previous impact to end users: <Describe the symptoms impacted users may have experienced, which functionality or features were affected, relevant error messages, etc.>
• Required resolution steps: <Any steps users should take for the issue to be resolved on their end>

We apologize for any disruptions to your day.

7:52 AM PST

Update

We've identified the root cause and determined it's related to a backend database syncing process. We're making a change and rolling out a fix.

• Current status and actions being taken: We've redirected traffic away from the problematic database and are working to implement a change that resolves the issue.
• Estimated time to resolution: Within 20 miniutes
• Scope: Small amount of users globally
• Current impact to end users: Some users may experience issues connecting or loading Slack, including Workflows.
• Known workarounds: None at thist ime.

We'll continue to provide updates every 30 minutes until the impact is resolved for all users.

7:47 AM PST

Investigating

We're investigating a new incident.

Current impact to end users: User unable to connect to Slack.

We'll provide an update within 30 minutes including further details on scope and actions being taken to resolve the issue.

7:37 AM PST