Monday March 17, 2025

Summary

Issue Summary: On March 17, 2025, from 3:14 PM PDT to approximately 5:33 PM PDT, customers using the iOS app may have experienced issues sending messages. A recent code change unintentionally introduced an error in our message validation logic, causing messages to fail.

Once we identified the root cause, we quickly reverted the faulty code change, fully restoring message delivery for all affected customers. We appreciate your patience and apologize for any disruption this may have caused.

3:30 PM PST

Resolved

The issue has been resolved, and message sending on the iOS app should now function normally. We appreciate your patience during the resolution process.

3:10 PM PST

Investigating

Users are encountering an error message when attempting to send messages. Our team is actively investigating the issue, and we will provide an update as soon as more information becomes available. 

2:45 PM PST